RETURN & REFUND POLICY

At FSFLAG, we stand behind the quality of our products and are committed to ensuring your satisfaction.

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Return and refund policy
01.

Satisfaction Guarantee

We stand by our products with a Satisfaction Guarantee. If you're not satisfied with the product quality, we will work with you to replace the product or issue a refund. While rare, if we make a mistake, we'll make it right.

Claim Requirements

  • Contact us within 30 business days of receiving the product.
  • Issues reported after this period are covered only by the product-specific warranty, if applicable.
  • All returned products must be unused, unless otherwise approved.
  • If you need to use the product before your event, we may allow you to use it while arranging a replacement.
  • Please provide photos showing the issue and the physical product.
  • If a return is required, we cannot process claims until we receive the returned item.

Return Shipping Costs

Quality Issues: If the return is due to a product quality issue, return shipping costs will be covered by the seller.

Buyer-Related Reasons: If the return is due to ordering the wrong product, a change of mind, or another buyer-related reason, the buyer is responsible for return shipping costs.

The final decision regarding a replacement or refund will be made by our support team.
02.

Customized Products

Customized items are not eligible for return, as they cannot be restocked or resold to other customers.

If you receive a high-quality customized product that matches your approved proof, it will not qualify for a return.

When purchasing a customized product, confirm the product specifications, dimensions, and approve the artwork before production begins.

Claims must be related to product quality upon receipt, not to the approved artwork or design. Requests involving spelling corrections, design changes, or other adjustments are not covered under this policy.

03.

Hardware & Accessories

If you wish to return unused hardware, most items can be returned within 30 business days of receipt.
Return Shipping Costs: Quality issues are covered by the seller.

Buyer-Related Reasons: Buyer must cover the return shipping cost.
Once we receive the unused returned item, we will issue a refund to the original payment method, typically within 2–5 business days.
04.

Warranty Claims

Unless otherwise stated on the specific product page, the standard warranty period is 30 days.
  • Our standard warranty covers defects in materials and workmanship but does not cover damage caused by accidents, misuse, normal wear and tear.
  • FSFLAG reserves the right to determine whether warranty-covered products will be repaired, replaced, or refunded.

To Request a Warranty:

  • Email us photos showing the issue.
  • Return the physical product to us if required.

Return Shipping Costs for Warranty Claims

Covered Under Warranty: FSFLAG will cover return shipping costs.

Not Covered Under Warranty: For accidental damage, misuse, or normal wear and tear, the buyer is responsible for return shipping costs.

We cannot process replacements or refunds until we receive the returned item. If a refund is approved, it will be issued to the original payment method, typically within 2–5 business days.
05.

Contact Us

If you have concerns about the quality of a product you received or need to request a replacement or refund, we want to ensure you remain a satisfied, long-term customer.
Contact Our Support Team
Questions? We're here to help.
Our team is ready to assist you with any return or refund request.
Email Support
support@fsflag.com
Working Hours
Mon–Fri: 9:00 am – 6:00 pm, Sat: 9:00 am – 4:00 pm (PST)
Fast. Fair. Friendly.
Our goal is your complete satisfaction.