FAQ

All about artworks and graphics

  1. Order customized products.
  2. Demand communication: Customers provide design requirements and ideas.
  3. Design confirmation: Provide design solutions based on customer needs.
  4. Customers confirm the design solutions.
  5. Production: Start the printing or production process.
  6. Shipping: Products are packaged and sent to customers.
  7. After-sales service: Provide follow-up support, such as problem feedback or returns and exchanges.

Depending on the resolution and pixels, PSD, JPEG, TIFF files can become blurry when enlarged. Thumbnail JPG or GIF cannot be used for large-size printing. If submitting these files, please follow the guidelines below.

100% scale (full-size output) at 100 dpi
50% scale at 200 dpi or higher
25% scale at 300 dpi or higher
10% scale at 600-1200 dpi

Vector: Line art can be scaled to any size without loss of resolution, and the image will be clear and sharp. Vector files can be submitted at any size, proportional to the size of the banner.
Once your artwork is approved it goes straight into production and no changes can be made.
Our design team will work with you until we create a banner that you are happy with. If we cannot agree, you will receive a full refund within 24 hours.
Due to lack of your confirmation, your order will be cancelled.
1. Low resolution: Images with resolutions below 300 DPI (dots per inch) usually do not print well.
2. Overscaling: When images are enlarged beyond their original size, they lose detail and clarity.
3. Small images: Small images or thumbnails downloaded from web pages are often not suitable for printing.
4. Overcompression: Using highly compressed JPEG files may result in reduced image quality.
We use state-of-the-art printing and finishing equipment. We have dye-sublimation, direct to fabric, solvent, eco-solvent and HP-Latex printers. Our solvent and eco-solvent printers have a maximum resolution of 320 dpi, while our UV printers have a maximum resolution of 1000 dpi. Direct to fabric printing and dye-sublimation transfer technology are used to print all of our fabric products. We offer solvent and UV printing for flag banners.
Due to their personalized nature, customized products cannot be resold once they are made, so returns are not accepted. The specific terms are as follows: Before the product is produced, the customer needs to carefully review and confirm the design plan. Once confirmed, it is deemed to accept the design. If the product is damaged during transportation or there are obvious production errors, the customer must contact us within 7 days after receiving the product for processing. Returns will not be accepted due to dissatisfaction caused by personal reasons (such as size, color, blurred custom pictures provided, etc.).

About products, quality and materials

Our feather flags are usually made of high-quality polyester material, which is weather-resistant and suitable for outdoor use.
We offer a variety of sizes, usually including small, medium, large (8FT/11FT/15FT), etc. The specific size can be customized according to needs.
The feather flag comes with an easy-to-install bracket and base, you can easily install it by just following the instructions.
Our feather flags are designed with wind and rain in mind, but in extreme conditions we recommend that you retract them to protect the product.
Usually our minimum order quantity for custom orders is 1 piece, but it can be adjusted according to the situation. If the quantity is large, please contact us separately for a discount.
You can get relevant information from the product main picture and detail page, and confirm that the product can be used with accessories before placing an order to avoid mismatches.
We stand behind our "Commitment to Quality" by offering an industry-leading 30-day (1-month) warranty. If for any reason you are not completely satisfied with your purchase, rest assured that you are covered under specific terms.

If there are specific issues with your order, primarily related to (but not limited to) receiving a damaged product/shipping damage/product loss, upon delivery, customers should report these discrepancies within a few hours of receiving the order. Failure to report within this period will result in the product not being eligible for our warranty.

For other issues, such as product failure or ink issues due to manufacturing defects within this 30-day period, FSFLAG will replace the product free of charge or provide a credit equal to the value of the defective product.

Please note: FSFLAG reserves the right to investigate the claim to determine if it qualifies for its guarantee. It will then decide on a refund or replacement based on the customer's preference.
1. FSFLAG has 20 years of experience in the production of printed advertising logo products.
2. FSFLAG has excellent supply chain management, and reduces costs by optimizing the procurement process, selecting cost-effective raw materials and suppliers.
3. FSFLAG introduces advanced production equipment and technology to improve production efficiency and reduce labor costs.
4. FSFLAG improves the efficiency of the optimized production process through lean production and reducing waste.
5. FSFLAG has a mature design team, production team, and customer service team.
If our carrier loses your order, we will investigate the package and resend it via priority shipping. This may take approximately 3-4 days.

About Orders, Payments and Shipping

Yes, please contact our sales department at support@fsflag.com for more information on how we can process your bulk order.
All shipping costs are calculated based on the products you order from us. You will see the exact shipping cost on the shopping cart page.
Once we have approval of the artwork, it will take our team 12-24 business hours to produce the banner. After that, it may take 7-15 business days, depending on the type of shipment.
The FSFLAG website will display the estimated delivery date of the product based on the shipping method you choose. Please use the correct payment method when checking out. If there is a problem with the shipping company, we will proactively communicate with the customer to obtain a solution.
If an order is returned to our facility, we will make every effort to contact the customer to re-ship the order. If we are unable to contact the customer, we will be forced to abandon the order 30 days after receiving the returned order.
You can contact our customer service team via chat. We will check the progress of the order and if possible, we will make changes to the order. However, once the order has been processed and put into production, no changes can be made to the order.